Terms of use
1. The service and the service provider
The service is the Õpsiabi web application at opsiabi.ee (formerly Töövihik, seadusta.ee/toovihik). It turns photos and PDF files into Word files and offers extra features (worksheet, answer sheet, SEN simplification, data updates, etc.).
The service provider is Normrise OÜ (registry code 17620764, VAT number EE103040909), address Käpa AÜ 4, Pangodi küla, Kambja vald, 62017 Tartu maakond, e-mail info@opsiabi.ee. Since 12.10.2026 the service has been provided by Normrise OÜ (previously Marko Toomik); users' accounts, files and terms stay the same.
The user is a teacher, education worker or other person who creates an account. If a school buys pages for its staff, these terms also apply to the school.
The service is in a trial version: it is under continuous development, and features and prices may change.
2. Account
- To create an account, you confirm your e-mail address. Keep your password secret and don't share your account with others.
- An account may be used by one person. Pages bought by a school are added to a specific teacher's account.
- The service provider may suspend an account if it is used unlawfully, in breach of others' rights or in a way that harms the service (e.g. automated mass use). The user is notified by e-mail with the reason and has the opportunity to explain. If an account is closed for any reason other than a material breach by the user, the amount paid for unused purchased pages is refunded.
3. Uploaded material and copyright
Textbooks, workbooks and other printed materials are protected by copyright. The rights belong to their authors and publishers. Õpsiabi is a technical aid – just like a photocopier or scanner – and does not give the user any additional rights to use the photographed material.
- The user confirms that they have the right to use the uploaded material and is responsible for what they photograph and how they use the files made.
- Copyright law allows works to be used for teaching without the author's permission only under certain conditions: the use is not for commercial purposes, takes place to a justified extent, the material is available only to the closed circle of the educational institution (your own pupils, colleagues, pupils' parents – e.g. Stuudium, eKool, a class environment, on paper in class) and the source is cited (author, title of the work, publisher). The files you make may be used within these conditions: to prepare lessons, to share with your own pupils and to adapt teaching material (e.g. for a pupil with SEN).
- It is prohibited to make the files publicly available (public website, public sharing link, social media, teaching material portals), to sell them, to use them in paid activities (e.g. paid private lessons or training courses) without the rights holder's permission, or to copy workbooks instead of buying them.
- Don't upload pages that contain pupils' names, grades or other personal data.
- Reporting an infringement: if you are a rights holder and believe the service is being used to infringe your rights, write to info@opsiabi.ee (name the work and, if possible, the user). The service provider will review the report without delay and, if necessary, remove the content or suspend the account.
The service provider does not publish, share or use users' files or photos for anything other than providing the service. Photos are deleted 7 days after processing (see privacy information).
4. AI results
- Text recognition, the answer sheet, simplification, data updates and other results are produced with AI. AI can make mistakes: text may be misread, an answer wrong or a source inaccurate.
- The user checks the result before giving it to pupils and is responsible for the content of the final teaching material.
- Feedback on pupil's work is an aid for the teacher, not a grade. The teacher reviews the feedback and decides the grade themselves. The image or text of the work passes through the AI service provider (Anthropic); Õpsiabi does not store it (see privacy information). Cover the pupil's name before taking the photo.
- When data is updated, a source reference is added. Double-check important figures against the source.
5. Free pages, purchased pages and payment
- A new account gets free pages to try the service (currently 3; accounts created earlier keep their number). A daily limit may also apply so that the service works for everyone.
- Extra pages can be bought in packages. Packages and prices are shown in the app ("Buy pages"). Prices are final and include VAT (24%). An invoice is issued on purchase; pages are added to the account once payment is received. The invoice for a school package is issued in the school's name.
- Purchased pages are valid for 12 months from the date the payment is received. Pages are used in order of purchase, oldest first. Pages purchased before 3 November 2026 do not expire as long as the service runs and the account exists.
- One page is used to process one page of a document. Some extra features (e.g. data updates) also use pages – the app tells you before you start.
- Consumer right of withdrawal: a private buyer may withdraw from the contract within 14 days of payment by writing to info@opsiabi.ee. We refund the amount paid for unused pages. Money for pages already used is not refunded.
- If the service provider changes prices, this does not affect pages already bought.
6. Availability
The service provider tries to keep the service running at all times but does not guarantee uninterrupted operation. Maintenance, faults and outages at service partners (e.g. the AI service) may temporarily limit the service. Keep copies of files that matter to you.
7. Intellectual property
Õpsiabi's software, design and texts belong to the service provider. The user receives the right to use the service for the duration of the contract. The files made are given to the user; rights to the photographed material remain with its authors and publishers (see section 3).
8. Liability
The service provider is not liable for indirect damage or lost profits, for AI errors the user did not check, or for damage resulting from the user's breach (including copyright infringement when using the files made). The service provider's liability is limited to the amount paid by the user in the last 12 months; for free use, the service provider is liable only for intent and gross negligence. Liability is not limited to the extent the law does not allow it.
9. Ending the contract
The user may end the contract at any time by deleting the account (account menu → "Delete account"). The user's files and data are then deleted (except accounting documents that the law requires to be kept). The service provider may end the contract with 30 days' notice, or immediately if the user materially breaches the terms. If the service is discontinued, users are notified at least 60 days in advance so they can download their files, and the amount paid for unused purchased pages is refunded. The same applies if the service provider ends the contract for any reason other than a material breach by the user.
10. Changes and disputes
The terms may change. Users are notified of significant changes by e-mail or in the app at least 14 days in advance. If the user does not agree with a change, they may end the contract before the change takes effect and get back the amount paid for unused purchased pages. The contract is governed by Estonian law. Disputes are resolved primarily through negotiation; consumers also have the right to turn to the Consumer Disputes Committee.
See also: Privacy information · Open Õpsiabi · Questions: info@opsiabi.ee